Use Cases

In a small travel agency consisting of three people, including the company’s founder, the number of tours sold began to drop sharply. After ruling out the effects of seasonality and increased competition, the business owner decided to implement SCOPD to investigate the situation.

The investigation revealed that the boyfriend of one of the two employees had decided to start his own travel business. To avoid the costs of an office and staff, he sent his girlfriend to the company with the sole purpose of bringing him clients. The manager followed a simple scheme: as soon as a tour request came into the agency, she would immediately forward it to her boyfriend. The client would then receive an email asking them to wait a few days while options were being selected. Meanwhile, the boyfriend not only found a tour faster but also offered a larger discount than the struggling travel agency. SCOPD identified the insider within a few days of installation.