Use Cases

In a small travel agency consisting of three people, including the founder of the company, the number of tours sold began to decrease sharply. After ruling out seasonality and increased competition as factors, the business owner decided to implement SCOPD to investigate the situation.

The investigation revealed that the boyfriend of one of the two employees had decided to start his own travel business. To avoid costs for an office and staff, he sent his girlfriend to the company with the sole purpose of bringing him clients. The manager followed a simple scheme: as soon as a tour request came into the agency, she would forward it to her boyfriend. The client would then receive an email asking them to wait a few days while she “found” options. In the meantime, the competitor boyfriend not only found the tour faster but also offered a bigger discount than the struggling travel agency. SCOPD identified the insider within a few days of installation.